" The more I practice, the more I'm lucky "

PRIORITIES

Make yours the requirements of the sale.
Acquire the behaviors and techniques to stay customer focused.
Practice for sale through simple and practical aid.
Gain more control in difficult situations.

MAIN PROGRAM

Set a goal at each meeting.
The preparation as a factor for success.
Making telephone appointments.
The first contact with a client.
The sales talk from A to Z.
The efficiency argument.
Preparation for response to the objections.
Handling objections.
The question of money: how to deal effectively with customers?
Conclusion: how to help a client make a decision?
Written communication.
Effective monitoring of clients.
Claims processing.
Emergency and communications difficulties management.

DURATION

4 x 1 day for about 4 months and a fifth day of monitoring and improvement four months after the fourth day of classes.

A phase of personal preparation four weeks before the first day.
4 x one day + a fifth day of monitoring and improvement.
Work practices implemented between the course days.

DATES

Day 1 Thursday, March 21, 2011 from 09:00 am to 05:00 pm.
Day 2 Thursday, April 28, 2011 from 09:00 am to 05:00 pm.
Day 3 Friday, May 27, 2011 from 09:00 am to 05:00 pm.
Day 4 Friday, June 24, 2011 from 09:00 am to 05:00 pm.
Day 5 Tuesday, 1 November 2011 from 09:00 am to 05:00 pm.

LOCATION

Hotel Baron Tavernier, Chexbres, Switzerland.

FEES
 

The amount is per participant and includes the preparation, coordination and direction of the five days of classes, related documentation, lunches and coffee breaks.